TY  - BOOK
AU  - Smith, Bob
TI  - Fire up your communication skills:get people to listen, understand and give you what you want!
SN  - 9788130900353
U1  - 153.6  
PY  - 2005///
CY  - New Delhi
PB  - Viva Books Pvt.Ltd
KW  - Communication
KW  - Interpersonal communication
N1  - Includes appendix, references and index
ER  -